Can you deliver anywhere?
Almost! We are unable to deliver to P.O. Boxes and certain countries where we cannot guarantee the status of recipients
How do you deliver and how much will it cost?
EU orders received before 1pm will be delivered within 4 to 8 working days via our delivery company. During busy times this may be slightly longer, but we will do our very best to despatch your goods as quickly as we can. Please note that working days do not include holidays and weekends. International orders will be dispatched with GLS, UPS, DPD, FEDEX and delivered via your local postal service. International orders usually take 1-2 weeks for delivery but can take up to 4 weeks in exceptional circumstances.
Can my order be delivered to a different address from my billing address?
Yes, it can. You will find an option to choose a different delivery address during the checkout process. You can also save multiple addresses for a quicker checkout process, the next time you shop.
Is there VAT on my order?
There is no VAT on Children’s clothing, footwear or belts. Other products carry VAT at the standard rate. Prices are shown inclusive of VAT where applicable.
What do I do if an item does not fit or I don’t like the colour?
If you wish to return an item from your order, you must do so within 28 days from the date of delivery. Non-faulty items being returned from and outside the EU are returned at the customer’s expense and risk. We recommend in all cases you obtain a certificate of postage in case the parcel should go missing.
Prior to returning an order please contact our Customer Service Team by email [email protected] accompanied by a note of your details and order number.
We are happy to refund or exchange any product bought at an online store provided that:
- it is returned within 28 days of delivery;
- it is returned in its original state, unused and in its original packaging;
- you present valid proof of purchase.
Please complete the returns form so we know whether to replace the goods with a different size or colour or credit you. If you require a refund, it will be made promptly providing that the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you.
What if I have any queries?
Feel free to contact us at [email protected]
or tel: +353 1 442 8558